This English text is provided for convenience; in case of discrepancy, the Korean version prevails.
1. Free scans
No payment is involved, so free scans are not refundable.
2. Withdrawal from a paid subscription
You may withdraw within 7 days of payment. Under Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce, withdrawal may be limited for the portion already delivered where a measurement has already run and a report has been provided; this is disclosed at checkout. If no measurement has run yet, a full refund is issued within 7 days of payment.
3. Cancelling mid-term
You may cancel at any time from the console (Subscription > Cancel); no further charges are made from the next billing cycle.
The period already paid for remains available until it ends.
For cancellation more than 7 days after payment, refunds are calculated per report cycle rather than pro rata by day: cycles already delivered are deducted and the remainder refunded (e.g. 4 cycles planned, 1 delivered → 3 refunded).
4. Refunds due to the Company
If a committed report is not delivered because of a service failure, that cycle is refunded in full or carried over to the next cycle, at your choice.
5. Method and timing
Refunds go to the original payment method.
Refunds are processed within 3 business days of confirming the reason; card networks and payment providers may need additional time to post the funds.
For PayPal payments, exchange-rate movements may cause the refunded amount to differ from the amount originally charged.
6. How to request a refund
Email [email protected] from the address used for payment, stating the reason. We will confirm and process it.
7. Disputes
Disputes about refunds may be referred to mediation under the Korean Framework Act on Consumers and the Korea Consumer Agency (1372).